Privacy Policy

Narayana Studio Apartment by Sagar Niwas is operated for service apartment, guest stay, rental, booking, enquiry, and customer support services associated with Sagar Niwas and XD HOTELS AND TRAVELS. This Privacy Policy explains how we collect, use, store, protect, and share information when guests, corporate customers, hosts, channel partners, vendors, or website visitors use this website, contact us, submit a listing, request a quote, complete KYC, place an order, make a payment, or communicate with our team.

Information We Collect

We may collect identity details, contact information, company information, stay preferences, guest names, booking dates, invoice details, GST or VAT information where applicable, payment status, support requests, uploaded documents, KYC files, listing details, product assets, location preferences, communication history, and technical information such as browser type, device type, IP address, cookie identifiers, pages viewed, and enquiry source. We collect only information that is reasonably required to operate bookings, listings, invoices, service requests, account access, legal compliance, fraud prevention, guest support, and website improvement.

How We Use Information

We use information to respond to enquiries, confirm availability, process bookings and orders, share invoices and receipts, provide customer service, manage host and listing approvals, support corporate and medical-stay requirements, complete KYC or verification steps, maintain secure accounts, personalize service recommendations, improve search and listing quality, comply with tax and accounting obligations, protect the website, detect abuse, and communicate important updates. We may also use business contact details to send booking reminders, operational messages, service updates, payment follow-ups, policy notices, and carefully relevant stay or listing information.

Sharing and Processors

We may share information with payment service providers, hosting providers, email delivery providers, analytics providers, cloud storage providers, CRM or workflow tools, accounting or tax consultants, delivery or service partners, property hosts, parent hosts, regional managers, and support teams where such sharing is necessary to deliver the requested service. We do not sell guest personal information. When third-party processors are used, we expect them to process information only for the permitted purpose and with appropriate security controls.

Documents, KYC, and Security

KYC documents, identity proofs, address proofs, company documents, and booking records are handled as restricted operational records. Access is limited to authorized users who need the information for verification, booking fulfilment, service management, legal compliance, billing, safety, or dispute handling. We use reasonable administrative, technical, and operational safeguards, but no online system can be guaranteed to be completely risk free. Guests should avoid sharing unnecessary sensitive information through open text fields.

Retention and Rights

We retain information for as long as required for booking operations, service support, tax records, legal obligations, audit needs, fraud prevention, dispute resolution, and legitimate business purposes. Guests, hosts, and business contacts may request access, correction, or deletion of applicable personal information, subject to identity verification, operational limits, legal retention obligations, and accounting requirements. Requests can be sent to contactus@sagarniwas.com with sufficient details for verification.

Cookies and Search Visibility

This website may use cookies and similar technologies for login sessions, cart and checkout, security, analytics, preference storage, search improvement, and performance. Public pages, including listings, articles, policy pages, and sitemap pages, may be indexed by search engines and AI-assisted search systems where permitted by robots and crawler rules. Private account, checkout, KYC, invoice, and operational record pages are intended for authorized access only.

Medical, Corporate, and B2B Stay Records

For medical tourism stays, corporate relocation, B2B travel-agent bookings, company guest stays, and family attendant accommodation, we may process additional context such as hospital or office location, preferred stay duration, caregiver requirements, company billing information, guest lists, employee or traveller references, invoice instructions, tax identifiers, special assistance notes, and service follow-up history. This information is used only to coordinate the stay, prepare accurate billing, support guest safety, manage host obligations, handle changes or extensions, and provide accountable customer service. We encourage guests and companies to share only information that is necessary for the booking and to avoid sending unnecessary medical records unless specifically requested for an operational or compliance purpose.

Contact

For privacy questions, correction requests, support, or booking-related data queries, contact contactus@sagarniwas.com or call/WhatsApp +91 7892636021. This policy is governed by the laws applicable in Bengaluru, Karnataka, India, and disputes are subject to competent courts in Bengaluru unless mandatory law requires otherwise.